Cancel before payment.
We accept order cancellations prior to product shipment or production.We will not process an order until we have received matching payment for the order. If your order is more than a week old and has not been paid for, you will not be able to "reactivate" it by sending a payment, as individual item prices and currency conversions may have changed. You will need to submit the order again with a new shopping cart. If you ordered the wrong product or changed your mind, please email us at: email@example.com to request a cancellation.
Follow up after payment
If you have already paid for your order and would like to cancel it, please contact our customer service department as soon as possible. If you are unsure about a problem with your order or wish to change it, please contact our customer service department and suspend the order if you decide . This will pause the packaging process while you make changes. Please email us at: firstname.lastname@example.org. If the cancellation is successful, you will receive a full refund. However, if the item has already shipped, it cannot be cancelled. In this case, a return process may have to be initiated.
If you want to cancel an existing order because you're adding another product, you don't need to cancel the entire order. Simply contact Customer Service and we will process the updated order; there is usually no additional charge for this service.
If you're not satisfied with your purchase on the Arrontop website, we're here to help! We accept product returns. Customers have the right to request returns within 30 days of delivery. If 30 days have passed since your purchase, unfortunately, we cannot provide you with a refund or exchange.
Under what circumstances can I exchange or return an item?
If any item is found to be seriously defective, it must be returned to us within 7 calendar days of receipt in the same condition as sent. Product is unwashed, unworn and bears all original labels. While we carefully inspect all items for obvious defects and damage before shipping, it is the buyer's responsibility to inspect the product upon arrival to ensure there are no defects or problems. Damaged or unlabeled items due to customer negligence will not be returned.
If the product received does not match the product ordered, we will replace your product. For example, not the color you ordered (perceived color differences due to your computer monitor will not be replaced), or the item you received did not match the style you ordered.
Goods arrive damaged:
If your shipment is damaged or defective during logistics, please contact us by email within 48 hours of receiving the shipment. We may ask for a picture of the damage, once confirmed, we will replace it for you within 48 hours.
Returns and exchanges are only available for eligible products.
We reserve the right to refuse returns and replacements if the product is worn, damaged, or the label has been removed, not for us or for logistical reasons.
If an item we receive is worn, damaged, or with the label removed it is considered non-returnable and replaceable, and we reserve the right to return any non-compliant item to you.
All product packaging must be intact and not damaged in any way.
If your purchase meets our return criteria, you may return your product for a different product or for a refund equal to the original payment for the returned product.
How can I return purchased items:
Please read and follow the instructions below before returning any item to us. Please make sure you understand our return policy and meet all conditions. Please contact our after-sales service, please provide us with the following information:
1. Original order number
2. Reason for replacement
3. A photo that clearly shows the problem with the item
4. Request for replacement item details: item number, name and color
5. Your shipping address and phone number
Please note that we cannot process any returned items without our prior consent. Once we agree to accept returned items, please make sure you write a note in English with your order number or PayPal ID so we can locate your order information.
Returns can only be initiated within 7 calendar days of your receipt of the item. We can only accept returned products in their original condition.
Once your return has been received and reviewed, we will send you an email notifying you that we have received your returned item. We will also notify you to approve or deny your refund. If you are approved, your refund will be processed, please allow 15-20 business days to appear on your bank statement.
Delayed or lost refunds:
If you haven't received your refund, please check your bank account again first.
Then contact your credit card company and it may take some time for your refund to be officially released. Next contact your bank. It usually takes some processing time before a refund is issued. If you've done all of this and still haven't received your refund, please contact us at email@example.com.
We have a designated return address: Room 1312, Building 2, Xinglinwan Business Operation Center, No. 474 Xinglin Road, Jimei District, Xiamen City, Fujian Province, China.
Recipient: Mr. Zhou
Please email: firstname.lastname@example.org to our customer service department to ensure you send your package to the correct address.
Custom or personalized items are not entitled to 30-day returns.
If the return is caused by the consumer, the consumer is responsible for shipping costs. The exact cost depends on the courier company you choose.
Consumers are not responsible for shipping costs if, due to us, the goods received are damaged or incorrect. There are no restocking fees charged to consumers for returned products.